Course content

Compulsory units:

1. Investigating the social and economic trends in the hospitality industry.
2. Importance of customer service in hospitality.
3. Building and developing effective hospitality teams.
4. Effective people management skills for the hospitality industry.
5. Finance and budgetary control for the hospitality industry.
6. Running a hospitality business.
7. Sales and marketing of hospitality products and services.
8. Managing a food operation in hospitality.
9. Hospitality services.

A minimum of 10 days work experience is compulsory.